By placing your order, you agree that we may store, process and use data collected from your order form for the purposes of processing your order. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.

Save the Date Boutique will hold and store the Cardholder Data in accordance with the requirements of the Privacy Act 1988 (Cth) (“Privacy Act”), the Australian Privacy Principles (“APPs”) and applicable industry standards, including but not limited to, the Payment Card Industry Data Security Standard (“PCI”) and eWAY’s data retention policy.

1. Choosing your save the date card:
   Browse through our extensive choices available on our online shop.  For special orders please order via email.
2. Configure your order:
   Place your order through the website. You can either supply your content and design changes when you order, or email them through.
   Once you have added all of the necessary info, click on the add to cart button.
3. Placing your order in the shopping cart and check out procedure:
   Click on the cart icon in the menu above, check if all the details provided are correct in your order. Once you have done that, fill out your payment details. Double check if everything is correct and click on the send order button.
4. Design procedure & proof check:
   Once you send in your order, you will be delegated a designer who will work with you to customize your design however needed.
   This is where you work with your designer to make your save the date card perfect. You can change colours, fonts and all content -the sky is the limit.
5. Design approval:
   Once you are happy with the design, you will give your final approval before anything goes to print.
6. Production process:
   Once you have signed off on your designs, our production team will take over. From print tests to the final quality checking, our print specialists will make sure everything is perfect, before neatly packing your save the date cards ready to send.
7. Shipping:
   Once we have packed your designs ready to post, friendly couriers will pick them up. You will receive a tracking number via email, so you can follow your parcels progress from A to B. We send everything via registered express post so you receive it as soon as possible.

Save the Date Boutique currently accepts PayPal, Visa, MasterCard, and American Express and EFT. If you choose to pay by EFT your order will not be processed until payment is confirmed in our account. Payment processing will not begin until we receive all the information we need.

We process credit card payments after you click the “Submit Order” button. For credit card payments we will email a tax invoice to you with your order confirmation. Your tax invoice is your proof of purchase. Please note:

Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.

You may be required to provide further identification for additional security reference checks.

Once we have received your order information and payment in full, we aim to get your design proofs to you within five working days. Once approved, your finished cards will be delivered within agreed timescales. Every effort is made to get orders processed and produced as quickly as possible. Unfortunately, these timings may change due to circumstances beyond our control, but we will always keep you updated on your order.

Production typically takes 2-3 business days for printed save the date cards, though foiled and embossed designs typically take a bit longer. For layered or custom orders production typically take 10 business days. Delivery time varies according to your physical location in Australia. We use common carriers to deliver your goods and require the shipping address you use to have a person available to sign for the goods during normal business hours. All of our goods ship from Perth, please take into consideration the likely delivery lead time for shipping. 2-3 days Perth, 5-7 days Sydney, Melbourne, Adelaide, Brisbane, regional areas, 7-10 days to remote areas. Save the Date Boutique makes every effort to deliver your product according to the estimated delivery times provided above. The estimated delivery times are in business days (Monday through Friday) excluding public holidays.

Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your product has not arrived after the estimated delivery time, please contact us here.

Unless otherwise agreed by us, we will deliver your products to the address indicated on your order confirmation. If no-one is available to take delivery of your products, our carrier will attempt two deliveries and leave a card so you can pick-up your product from a regional depot. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery. We will use our reasonable efforts to deliver your products to you within the estimated delivery time indicated on your order confirmation; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all products will pass to you on delivery.

In case of major fault or defect, according to the Australian Consumer Law, you have the right to ask for your choice of a replacement or refund.

By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.

Faulty Product

Please note, we typically include several spare pieces of each item you purchase over and above what you have ordered and paid for. This practice is rarely needed due to our rigorous quality control but is still done as a service to you. In case you have a couple of additional guests, someone has a new partner, you misspelt a name, etc. This service also allows for the odd inconsistency in the speciality paper used and the occasional imperfection in the printing processes we utilize. By placing this order, you agree to utilize the supplied spare item(s) to replace any odd defective item which has a paper or printing defect prior to Save the Date Boutique supplying a re-print or replacement.

Our Error

If a product contains an error or misprint caused by Save the Date Boutique, we will happily reprint it at no cost to you or you may choose to keep the order as is and we will apply a 25% discount to the portion of the order that is affected. If however, you choose to ask for a refund, we will refund the purchase price of the product plus the shipping costs – no questions asked.

Where we agree to replace the product or refund you the purchase price of the product, you must first return the defective product to us. You will be obliged to pay for the return of the product if the item is sent after 30 days from dispatch. Otherwise, we will make arrangements with you for the return of the product at our cost. The delivery time for replacing the product will be the same as stated for the original product. Replacement products are provided with the same warranty as the returned product.

The limit time frame for return:

You have 14 days to notify Save the Date Boutique of an issue regarding a delivery. Please open and inspect your order in detail and notify us if there are any issues.

Should you decide to cancel an order once design work has been undertaken and design proofs exchanged, a 50% refund of the total order amount may be issued at our own discretion. We uphold the right to cancel an order at any stage.

We encourage customers to double check all the details of their order, including the delivery address, very carefully before placing it, as we do not take responsibility for customer-generated mistakes made when designing your card.

Design proofs are sent via email unless specifically requested otherwise, using the wording and layout agreed in your order – please note that you are responsible for checking layout, wording, spelling and grammar. If designs are approved/signed off with typos/errors and subsequently printed or engraved, Save the Date Boutique takes no responsibility. If replacements are required, they will be charged for in full.

Save the Date Boutique will always engrave/print as per the proof that is approved unless Save the Date Boutique deviates from the approved proof, a refund or reprint will not be offered.

Samples are sent as a means for the customer to see the quality of the products we offer only. Due to all the variables in design and materials (including wood and acrylics), we cannot guarantee that your order will replicate a sample previously received. We are also dependent on suppliers whose product lines can vary. 100% recycled materials will always have some degree of variation in production runs.

Note that colour on screen can differ from the produced colour and although colours are standardised you should try to see hard samples using the exact colour you require before signing the cards off for print.