Top 10 questions

Will I be sent an artwork to be approved before my order is sent to production?

You certainly will.  A professionally prepared art proof is prepared for every order. This will be emailed to you for you to review and either approve or request amendments. You are able to request unlimited amendments until you are happy with the artwork.

Which type of card should I choose? Available materials, quality and design flexibility

When it comes to your chose of materials, ask yourself what is your aesthetic.

With paper save the date cards, you have maximum flexibility when it comes to the design and texture of the paper itself. If you’re looking for a luxe feel, a gold foil finish is an elegant solution.

We offer the finest quality paper types for digital printing  in a variety of textures and finishes

  • Smooth white
  • Pearlescent
  • Textured
  • Kraft
  • Recycled
  • Linen
  • And many more

*envelo­­­pes are also available in all paper types and sizes according to your card

Laser cut wooden save the date cards are made from real wood that is beautiful to look at and touch! Due to this natural element, each invitation has its own unique wood grain. With customizable shapes, wooden invitations are also thin and lightweight which makes for practical postage.

Laser cut acrylic (clear, mirror and gold mirror) save the date cards gives a high-end classy look with customizable shapes. With a clean and elegant design, there’s nothing more classic than black and white design. Unless it’s black and clear.

What sizes are available?

The sizes of our save the date cards vary in the material you choose to print your save the date card:
Paper:
Rectangular: 10x15cm; 10x10cm

Bookmark: 4.5x14cm

Wood:
Rectangular: 9x14cm; 9x9cm

Circular*: 7-9cm diameter

Bookmark: 4.5x14cm

Hearts: 7x9cm

Custom shapes*

* custom edges: plain circle, mandala shaped, rough edges (wooden slice), …

Acrylic:

Rectangular: 9x14cm; 9x9cm

Circular*: 7-9cm diameter

Hearts: 7x9cm

Custom shapes*

* custom edges: plain, mandala shaped, …

Can I change any details in the offered design?

Of course! We create all our artwork in-house so we are completely flexible with all our artwork options. If you like an aspect of one artwork option and want it combined with a different artwork option we are more than happy to do that for you. Simply include the request with your other details when you add the item to your cart and our graphic designer will see it when they are preparing your artwork. Every wedding has a specific colour that accompanies it, and we are here for you to customize the design of the card and to the tone of your chose. Small changes like moving or removing certain elements are also possible, and besides all this, we can also change the type and colour of letters (fonts) on a model that you like.

After we make the changes you requested, we will send you a proposal for a new solution. So be creative 🙂

Can you create a unique design based on my own ideas?

We would be very happy to create a completely personal save the date card just for you!
There will be a one-off charge of up to ? for this (depending on the detail).

I have my own artwork – can I use it on my card?

Absolutely! It is best to email it directly to us first (info@savethedates.com.au) so we can make sure that it is something we can work with. In all but the rarest of cases, it will be fine.

Can I use non English characters?

Yes, although a limited number of fonts accept foreign characters.

Can my save the date cards have guests names printed on them?

Yes, we can print guests names on your save the date cards, providing the names are given in a preferred format.

We can also print your guests’ name and address on the envelopes for an additional fee.

Please check the names of all the guests before sending them in order to avoid any possible mistakes, which can not be corrected after the printing process is underway.

Do you offer samples?

We work hard to provide detailed product descriptions and professionally prepared product images, but sometimes there is nothing better than being able to hold the product. For most of our products, we are able to provide a personalised sample.

If you would like to receive a printed invitation sample, please indicate it in the ordering note or by email or phone after ordering.

The process is very similar to the full circulation: First, we will email you the email address you provided, send the conceptual solution in digital format. A good check of data and your receipts print a sample, which usually takes 1-3 days from the moment of approval. After this, the sample is sent to the desired address.

Samples are sent as a means for the customer to see the quality of the products we offer only. Due to all the variables in design and materials (including wood and acrylics), we cannot guarantee that your order will replicate a sample previously received. We are also dependent on suppliers whose product lines can vary. 100% recycled materials will always have some degree of variation in production runs.

Do you have a showroom I can view your products?

No. We are a solely an online shop.

Design & print process

What happens after I make an order?

Your order will go through several steps to ensure you receive the best possible product:

After you have placed your order you will receive an automatically generated email confirming your order.

One of our graphic designers will then see the info you have specified on your order and prepare some artwork for your review.

You will then have a chance to review your order and approve or request amendments (amendments are unlimited).

Once you have approved your artwork it will be sent to our production team.

Once production has been completed you will be emailed a notification that your order has been dispatched and you will be provided with your tracking number.

Proof process

Design proofs are sent via email unless specifically requested otherwise, using the wording and layout agreed in your order – please note that you are responsible for checking layout, wording, spelling and grammar. If designs are approved/signed off with typos/errors and subsequently printed or engraved, Save the Date Boutique takes no responsibility. If replacements are required, they will be charged for in full.

Save the Date Boutique will always engrave/print as per the proof that is approved unless Save the Date Boutique deviates from the approved proof, a refund or reprint will not be offered.

How long will it take for my order to be made?

Production time varies by the production process used and the complexity of production. Estimates of production times are provided below:

Engraved Products: 5-10 working days

Printed Products: 10-15 working days

Timber Cuts: 20 working days

Please let us know if you need your order urgently and we will let you know if we can meet your deadline. In 99% of cases, the answer is yes.­

I’m sending my own design. In which format should I send my files?

We accept PDF, TIF, CDR, and AI files.

Things to check before you send your file:

  • All text should be converted to outlines.
  • All artwork should have a 3mm bleed around the outline.
  • All images must have 300 dpi.

    If you need any assistance with sending your artwork, please don’t hesitate to contact us.

Colour

Note that colour on screen can differ from the produced colour and although colours are standardised you should try to see hard samples using the exact colour you require before signing the cards off for print.

How to order

Order Process

  1. Choosing your save the date card:
    Browse through our extensive choices available on our online shop.  For special orders please order via email.
  2. Configure your order:
    Place your order through the website. You can either supply your content and design changes when you order, or email them through.
    Once you have added all of the necessary info, click on the add to cart button.
  3. Placing your order in the shopping cart and check out procedure:
    Click on the cart icon in the menu above, check if all the details provided are correct in your order. Once you have done that, fill out your payment details. Double check if everything is correct and click on the send order button.
  4. Design procedure & proof check:
    Once you send in your order, you will be delegated a designer who will work with you to customize your design however needed.
    This is where you work with your designer to make your save the date card perfect. You can change colours, fonts and all content -the sky is the limit.
  5. Design approval:
    Once you are happy with the design, you will give your final approval before anything goes to print.
  6. Production process:
    Once you have signed off on your designs, our production team will take over. From print tests to the final quality checking, our print specialists will make sure everything is perfect, before neatly packing your save the date cards ready to send.
  7. Shipping:
    Once we have packed your designs ready to post, friendly couriers will pick them up. You will receive a tracking number via email, so you can follow your parcels progress from A to B. We send everything via registered express post so you receive it as soon as possible.

Is there a minimum order amount?

No. You can order as little or as much as you like. However to save on postage and to ensure stock is available, it’s a good idea to order a few extra, to cover those unexpected guests.

Can I change the details in my order? (quantity, text, shipping address, etc.)

Please contact us and send us the detail. We will make the changes to your order accordingly.
Note that once we are given the approval to move to production, changes cannot be made to your order.

Can I cancel my order?

Should you decide to cancel an order once design work has been undertaken and design proofs exchanged, a 50% refund of the total order amount may be issued at our own discretion. We uphold the right to cancel an order at any stage. Please see our cancellation policy in our Terms & Conditions for more information. We encourage customers to double check all the details of their order, including the delivery address, very carefully before placing it, as we do not take responsibility for customer-generated mistakes made when designing your card.

How do I know if my order was placed?

If you’re not sure your order was placed, first check your inbox to see if you received a confirmation email. If you are still not sure, then please contact us and we’ll be happy to help.

Payment & shipping

What payment methods are available?

Save the Date Boutique currently accepts the following methods of payment:
Visa and MasterCard – Via our secure online checkout
Direct Deposit – Details are provided at checkout, please use your first initial and last name as the reference
PayPal (ETF) – PayPal is available and can be used even if you don’t have a PayPal account.

Please note that payment via direct deposit is only available for Australian Customers.

If you choose to pay by EFT your order will not be processed until payment is confirmed in our account. Payment processing will not begin until we receive all the information we need.

We process credit card payments after you click the “Submit Order” button. For credit card payments we will email a tax invoice to you with your order confirmation. Your tax invoice is your proof of purchase. Please note:

Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.

You may be required to provide further identification for additional security reference checks.

Once we have received your order information and payment in full, we aim to get your design proofs to you within five working days. Once approved, your finished cards will be delivered within agreed timescales. Every effort is made to get orders processed and produced as quickly as possible. Unfortunately, these timings may change due to circumstances beyond our control, but we will always keep you updated on your order.

Do you offer discounts?

Yes! If you spend more than $ for your whole order, 10% will be deducted from your final bill.

I’m having payment problems

If your order isn’t going through, it might be due to an error when entering your card information. Make sure that you have entered the card number, the card holder’s name, expiry date and CSV code correctly (3 digits on the reverse side of the card, or 4 digits on front of an American Express card).
If you are still having problems, then please contact us and we’ll help resolve the issue as quickly as possible.

Delivery Info & Time-frames

Production typically takes 2-3 business days for printed save the date cards, though foiled and embossed designs typically take a bit longer. For layered or custom orders production typically take 10 business days. Delivery time varies according to your physical location in Australia. We use common carriers to deliver your goods and require the shipping address you use to have a person available to sign for the goods during normal business hours. All of our goods ship from Perth, please take into consideration the likely delivery lead time for shipping. 2-3 days Perth, 5-7 days Sydney, Melbourne, Adelaide, Brisbane, regional areas, 7-10 days to remote areas. Save the Date Boutique makes every effort to deliver your product according to the estimated delivery times provided above. The estimated delivery times are in business days (Monday through Friday) excluding public holidays.

Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your product has not arrived after the estimated delivery time, please contact us here.

Unless otherwise agreed by us, we will deliver your products to the address indicated on your order confirmation. If no-one is available to take delivery of your products, our carrier will attempt two deliveries and leave a card so you can pick-up your product from a regional depot. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery. We will use our reasonable efforts to deliver your products to you within the estimated delivery time indicated on your order confirmation; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all products will pass to you on delivery.

How much does delivery cost?

Save the Date Boutique is very proud to offer FREE delivery within Australia and New Zealand on all orders greater than AU$100. Orders less than $100 incur a flat rate shipping cost of $15. All orders are sent by registered Australia Post in Australia and Express Courier International in New Zealand, with tracking included.

You are able to get an estimate of the shipping expense to destinations other than Australia in your shopping cart.

Do you ship internationally?

Save the Date Boutique is very proud to be able to ship to over 30 countries worldwide. We use Australia Post Express Courier International with average delivery time (excluding production time) of 4-10 business days. A complete list of countries we deliver to and estimated delivery times can be found here.

For international purchases, no taxes will be charged. Please note international buyers are responsible for any customs duties, taxes, VAT, brokerage fees or tariffs levied after the initial Australian postage. These fees are separate from the cost of postage charged and vary by country.

Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

Can I pick up my order?

Unfortunately no. We are solely an online shop.

Can we ship to PO Boxes?

Yes, we can within Australia. We use registered Australia Post for all orders.

Can you send cards to my recipients?

No, an order of invitations can only be sent directly to you, the buyer.

Can I track my order?

If you chose Special Delivery with your order, you should receive a tracking link in your despatch confirmation email. If you didn’t, then please contact us. For all other orders, which are shipped via Royal Mail it is not possible to track their progress but if the order has not arrived by the expected delivery date, then please email us with your order number.

Customer satisfaction & Return policy

What is your Refund and Return Policy?

In case of major fault or defect, according to the Australian Consumer Law, you have the right to ask for your choice of a replacement or refund.

By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.

If, upon receiving your order, you’re not satisfied with the quality of our printing or the product was damaged, we’d be more than happy to reprint or refund your order. Email us at info@savethedates.com.au and we’ll help to resolve the issue as soon as possible. We cannot refund or reprint orders where an error was made by the customer when placing the order. For more information on our Refund Policy, please our Terms & Conditions.

Privacy Policy

By placing your order, you agree that we may store, process and use data collected from your order form for the purposes of processing your order. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.

Save the Date Boutique may hold and store the Cardholder Data in accordance with the requirements of the Privacy Act 1988 (Cth) (“Privacy Act”), the Australian Privacy Principles (“APPs”) and applicable industry standards, including but not limited to, the Payment Card Industry Data Security Standard (“PCI”) and eWAY’s data retention policy.